SAP Knowledge Base Article - Public

2449522 - Declined(incomplete) Form Feedback Status When Using Mass Complete 360 Document Feature

Symptom

  • When performing mass complete 360 forms using the Mass Complete 360 Documents Feature, rater feedback status shows as "Declined(incomplete)"
  • However, when trying the individual Complete/Decline 360 document feature, it updates as "Complete"

Environment

SAP SuccessFactors 360 Review

Resolution

This is an expected behavior. The mass tool in 360 has two options:

  • Mass decline 360 document - This declines all in-progress user forms in evaluation step, but will not complete the whole forms. For example, if after an evaluation step there is a signature step, then the form will go to this signature step.
  • Mass complete 360 document -  This completes the whole form. If the form is in evaluation stage, it will decline all in-progress user forms. The difference with #1 is, the whole will go to complete stage after the action.

Keywords

sf, success factors, MTR, multi rater, multirater, KM-19555 , KBA , LOD-SF-MTR-ADM , Admin Center, RBP, Permissions and Settings , How To

Product

SAP SuccessFactors Performance & Goals all versions