SAP Knowledge Base Article - Public

2450047 - Updating the Mail Sender Name - Onboarding 1.0


How to change the mail sender (name) in Onboarding Notifications.


SAP SuccessFactors Onboarding 1.0


  • Reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via a Support case.
  • In addition, follow the template when creating an case and provide the needed information below:

Subject: KBA 2450047 - SCR: Updating the Mail Sender Name in SuccessFactors Onboarding
Component: LOD-SF-OBD-EML
Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. ONB Account ID
    • [Insert affected account]
  1. MailMessengerName
    • [Insert name] e.g. SuccessFactors Onboarding
  1. MailMessenger
    • [Insert address name] e.g. noreply

See reference image below.

screenshot0010_ 12182018022752.png

Implementation Partners and Consultants:

  1. Navigate to SAP SuccessFactors Onboarding back-end
  2. Open target customer account
  3. Click Account Options
  4. Edit MailMessengerName and MailMessenger


  • Do not change the parameter after the @ sign, as this can cause issues. This parameter will vary based on data center
  • MailMessenger domain name cannot be changed
  • MailMessengerName controls the name displayed in the From field on notification e-mails

See Also

Product Support, please use the instruction manual in the Internal Memo


SF, successfactors, ONB, OBD, onboarding 1.0 , KBA , LOD-SF-OBD-EML , Emails and Notifications , How To


SAP SuccessFactors Onboarding all versions