Symptom
How to change the mail sender (name) in Onboarding Notifications.
Environment
SAP SuccessFactors Onboarding 1.0
Resolution
- Reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via a Support case.
- In addition, follow the template when creating an case and provide the needed information below:
Subject: KBA 2450047 - SCR: Updating the Mail Sender Name in SuccessFactors Onboarding
Component: LOD-SF-OBD-EML
Problem Description:
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See reference image below.
Implementation Partners and Consultants:
- Navigate to SAP SuccessFactors Onboarding back-end
- Open target customer account
- Click Account Options
- Edit MailMessengerName and MailMessenger
Note:
- Do not change the parameter after the @ sign, as this can cause issues. This parameter will vary based on data center
- MailMessenger domain name cannot be changed
- MailMessengerName controls the name displayed in the From field on notification e-mails
See Also
Product Support, please use the instruction manual in the Internal Memo
Keywords
SF, successfactors, ONB, OBD, onboarding 1.0 , KBA , LOD-SF-OBD-EML , Emails and Notifications , How To
Product
SAP SuccessFactors Onboarding all versions