SAP Knowledge Base Article - Public

2450562 - Workflow Rule Which Contains a Condition With The Compare Operator "Matches Pattern" is Not Getting Triggered


A workflow rule that contains a condition with the compare operator Matches Pattern is not getting triggered.

Reproducing the Issue


A workflow Rule that contains a condition with the compare operator Matches Pattern.


Business Object: Accounts

Timing: On every Save


Field: Additional Name

Compare Operator: Matches Pattern

With: Value

Value: 123

Defined Action: E-Mail


Reproducing the issue:

  1. Go to the Customers work center.
  2. Select the Accounts view.
  3. Open account XYZ (XYZ represents the account ID).
  4. Select the Edit button.
  5. Enter the value Test123 in the field Additional Name.
  6. Select the Save button.

The workflow rule is not getting triggered. Only when the value in the field exactly matches the value in the workflow rule, it is getting triggered.




This is the expected system behaviour in SAP Hybris Cloud for Customer.


In order for the change to trigger the workflow rule, the value maintained in the rule needs to be entered with an * in front and behind the value (eg *123*).


KBA , LOD-CRM-EMP , Employee , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions