SAP Knowledge Base Article - Public

2450796 - Parent-Child Picklist Relationship not working on External Career Site

Symptom

Child filter fields are not selectable/grayed out after selecting parent filter field on the career site.

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to External Career site
  2. As per below screenshot, you can see that after selecting the value from Parent field 'Group Company', child fields 'Business' and 'Location' are grayed out. Parent-Child picklist are correctly configured in the Job req template as well as in the picklist file.

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Cause

Search order and Grid order done in the backend (provisioning) are not correct.

See below: In this scenario, Group Company field is the Parent field and Business & location fields are the child fields. Grid order and Search order for the child fields are done before the Parent field.

Example: Group Company grid & search order is 6 where as Child fields are 4 and 5.

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Resolution

Whenever there is a Parent-Child picklist field used in the search criteria on career site, please make sure grid/search order for parent field should be first and then only for child field.

In this example, Group Company grid and search order should be 4 and Business & Location order should be 5 & 6 respectively.

After correcting the order, Child fields are selectable and not grayed out.

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If you are a Partner, please correct the order in Internal and External search settings in Provisioning.

If you are a customer, please create an incident for Cloud Product Support to check the configuration.

Please note that it is not possible to create a parent child relationship on the external career site for GO or FO objects

Keywords

Parent Child picklist, Career site, fields grayed out , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem

Product

SAP SuccessFactors Recruiting all versions