SAP Knowledge Base Article - Public

2450946 - "Unable to invoke Cipher due to bad padding" error using Help function


Help (?) function on b1508.18 On-Premise Version gives the following error:
"Unable to invoke Cipher due to bad padding"


  • Learning Management System(LMS)
  • b1508.18

Reproducing the Issue

  1. Go to System Admin.
  2. Click on 2450946_2.jpg help icon.


  3. The error can be seen in the next window.


Defect affecting b1508 post patch cycle.


Version b1508 On-Premise is no longer getting patched. To get this issue fixed, start planning VSaaS(validated software as a service) migration with support of professional services and check with CSM for the upgrade to the latest validated version b1608. Check the following KBA to know how to reach out for Professional services:

2149831 - How and When to reach out - Professional Services Consultant, Partner and Account/Finance Team


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