SAP Knowledge Base Article - Preview

2451331 - Blending Outbound Campaign and Inbound calls not working as expected


  • You have set up the so called "Call Blending" feature in Contact Center, but the system is not offering new inbound calls after the agent has completed the active pending OB call
  • CRM and Contact Center has been integrated successfully
  • Outbound Campaign with Preview Dialler is deployed
  • The call list in CRM is activated and this is replicated to Contact Center successfully



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3,, 7.0.4,, 7.0.5, 7.0.6, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.