2451445 - SAP service <service_name> is running on account 'LocalSystem'

Symptom

You run SUM to update/upgrade your SAP system on Windows platform. In phase PREP_PRE_CHECK/PROFREAD, you encountered an error as below.

error - Copy.png

In the log file PROFREAD.LOG, the following error message can be found.

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1EETQ399 Last error code set is: SAP service SAP<SID>_00 is running on account 'LocalSystem' - please
1EETQ399Xreconfigure the service by using a NT user account
1EETQ204 Upgrade phase "PROFREAD" aborted with severe errors ("20170331053515")

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Environment

Windows platform

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

is running on account, please reconfigure the service by using a NT user account, PROFREAD , KBA , BC-UPG-PRP , Upgrade Preparation , Problem

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