2451759 - TMI task not pushed to agent when "item.responsible" has been defined

• You are using RTI (cloud) or TMI interface
• A TMI Action Item Task is created and a Responsible Agent is specified using <item.responsible>
  
  For example:
  

  Request message:
  <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope" xmlns:urn="urn:TMI">
     <soap:Header/>
     <soap:Body>
        <urn:CreateTask>
           <urn:data>
              <urn:item>
                 <urn:type>ACTION</urn:type>           
                 <urn:queue>My_Action_Queue</urn:queue>
                 <urn:responsible>CDE8EFF1E3EE4005BADC690C6E8A36E4</urn:responsible>
              </urn:item>
              <urn:subject>Test Subject</urn:subject>
              <urn:priority>1</urn:priority>
              <urn:fromAddress>dkchfrja@sap.com</urn:fromAddress>
              <urn:index>1</urn:index>
              <urn:values>
              <urn:KV/>
              </urn:values>
              <urn:body>CF testing chat2</urn:body>
           </urn:data>
        </urn:CreateTask>
     </soap:Body>
  </soap:Envelope>
  

• The expectation is that if the responsible agent is not available after a period of time, the task in question should be routed to the next available agent; however, what is observed is that the task is not allocated to the agent until the time period has been reached

• SAP Contact Center 7.0
• SAP Customer Relationship Management 7.0 or above
• SAP CRM Web Client User Interface (Web UI)
• SAP Graphical User Interface (SAP GUI)

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, System Configurator, Task Manager, item.responsible, pending,  task , KBA , CRM-CCI , Contact Center Infrastructure , Problem