SAP Knowledge Base Article - Public

2451878 - System throws error while accessing Candidate tab

Symptom

System throws below error message while acessing Candidate tab

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Candidate_Error.JPG

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Login into the instance
  2. Go to Recruiting
  3. Click on the Candidates Tab
  4. Error received 

Cause

Candidate Profile Template (CPT) is blank and does not have any field definition and the content in CPT looks like below

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE candidate-profile-data-model PUBLIC "-//SuccessFactors, Inc.//DTD Candidate Profile Data Model//EN" "candidate-profile-data-model.dtd">
<candidate-profile-data-model>
</candidate-profile-data-model>

Resolution

Complete the Candidate Profile template and import it into system. This will resolve the issue.

Keywords

Candidate, Candidate Profile Template, CPT , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions