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2451930 - Resolve an E-Verify Case with Duplicate Status [BasicPilot] - Onboarding 1.0

Symptom

  • Cannot close an E-verify activity as it shows "duplicate case"
  • A panel shows up with message like "We are having trouble retrieving the list of Duplicate Cases from DHS E-verify service. The DHS E-Verify Service may be unavailable. "
  • Duplicate case with DRAFT status
  • Duplicate case with CLOSED status
  • Duplicate case with PHOTO_MATCH status
  • Duplicate case with FINAL_NONCONFIRMATION status

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP SuccessFactors Onboarding 1.0

Product

SAP SuccessFactors Onboarding all versions

Keywords

E-verify, Duplicate, Case, Onboarding, Draft, Status, EV31, E-Verify 31 issue, EVerify, PHOTO_MATCH, PHOTO, MATCH, FINAL_NONCONFIRMATION, Onb, Obd , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

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