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2451930 - Resolve an E-Verify Case with Duplicate Status [BasicPilot] - Onboarding 1.0


  • Cannot close an E-verify activity as it shows "duplicate case"
  • A panel shows up with message like "We are having trouble retrieving the list of Duplicate Cases from DHS E-verify service. The DHS E-Verify Service may be unavailable. "
  • Duplicate case with DRAFT status
  • Duplicate case with CLOSED status
  • Duplicate case with PHOTO_MATCH status
  • Duplicate case with FINAL_NONCONFIRMATION status

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



SAP SuccessFactors Onboarding 1.0


SAP SuccessFactors Onboarding all versions


E-verify, Duplicate, Case, Onboarding, Draft, Status, EV31, E-Verify 31 issue, EVerify, PHOTO_MATCH, PHOTO, MATCH, FINAL_NONCONFIRMATION, Onb, Obd , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

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