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2452410 - Unable to delete iOS device using Afaria Administrator

Symptom

One or more of the following symptoms may be seen:

  • Administrator hangs when trying to delete device, but no error is thrown
  • Information message 'CRT2002: Certificate data for client id 4302 has been deleted by user@sap.com' is logged in the Afaria Server Message log, but the device record is not removed
  • w3wp.exe process for AfariaAdminApplicationPool and/or w3wp.exe process for aipsApplicationPool may use large amounts of system memory
  • A restart of one or more Afaria Services and/or Internet Information Services may be required for further successful operations on Clients
  • A large number of rows are present in the A_CLIENT_CONNECTION_LINKED_COMMAND table in the Afaria database


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Environment

  • Afaria 7.0 Service Pack 21 or later

Product

SAP Afaria 7.0

Keywords

remove device, hanging, lock, deadlock, A_CLIENT, console, hang , KBA , MOB-AFA-ADM , Mobile Secure Afaria Administration , MOB-AFA , Afaria , Problem

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