SAP Knowledge Base Article - Public

2452574 - Learning: Additional approver name appears for 1 level supervisor approval Process


  • Approval Process on Learning Portal has additional name 
  • More than one approver name appears when enrolling in schedule offering even though approval process used is 1 level supervisor


Learning Management System

Reproducing the Issue

1. Login to LMS as user

2. Enroll in Schedule offering that has 1 level supervisor approval process associated

3. click on Approvers list to expand the view

4. Notice more than one approver name appears


If the user enrolling in course/schedule offering has 'Alternate Manager' assigned then those users will appear in approvers list


1. Login to LMS as super admin

2. Search and edit user record reporting this issue

3. Action > Alternate Manager

4. Remove alternate mangers if you do not wish users to see multiple approvers when enrolling in course



1 level supervisor approval process, multiple approver , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem


SAP SuccessFactors Learning 1702