SAP Knowledge Base Article - Public

2452574 - Learning: Additional approver name appears for 1 level manager approval Process


  • Approval process on Learning has an additional name.
  • More than one approver name appears when enrolling in a class even though approval process used is 1 level manager.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP Successfactors Learning

Reproducing the Issue

  1. Access Learning as a user >
  2. Enroll in a class that has 1 level manager approval process associated >
  3. Click "Approvers list" to expand the view >
  4. Notice more than one approver name appears.


If the user enrolling in the course/class has an "Alternate Manager" assigned, then those users will appear in approvers list.


  1. Access the Learning admin side >
  2. Search and edit user record reporting this issue >
  3. Actions > Assign Alternate Managers >
  4. Remove the alternate mangers if you do not wish users to see multiple approvers when enrolling in a course.

See Also

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1 level manager approval process, multiple approver , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors Learning all versions