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2452637 - Solution Manager 7.2 Setup and Configuration Troubleshooting Guide - Guided Answer


The objective of this guide is to route user to the information that they need to solve the error as quickly as possible to minimize the time to solution.

Scope of this guide:

  1. This guide covers the SV-SMG-INS* component which is mainly responsible for errors when using transaction SOLMAN_SETUP and only for the following scenarios:
    • System Preparation
    • Infrastructure Preparation
    • Basic Configuration
    • Managed Systems Configuration
    • EarlyWatch Alert Management
  2. For other scenarios, please check note 2113602 section 4 Other Scenarios for the relevant components.
  3. For installation errors please start a chat or open an case under the component BC-INS.
  4. For upgrade errors please start a chat or open an case under component BC-UPG-TLS-TLA (for ABAP) or BC-UPG-TLS-TLJ (for Java).
  5. For error in transaction SPAM or SAINT please start a chat or open an case under component BC-UPG-OCS.

How to use this guide:

  • This guide is for SAP Solution Manager 7.2 SP Stack 3 and above, because the older stack level are for Early Adoption Care and is not covered by this guide.
  • If you have executed "Apply Recent Corrections" step in SOLMAN_SETUP, please ensure you have applied the latest version of central notes because those notes included in the central note may be omitted.
  • This guide covers most of the common issues, but not every single steps and activities in the scenarios.
  • We try to provide the relevant component for the step or activity that is out of SV-SMG-INS* scope, so that you could use it to open a chat or an case to avoid unnecessary rerouting to different component queue which will cause delay.
  • This guide is constantly being improved, please let us know if you have any feedback so that we could make it better.


Please check the note 2737826 for details on how the SAP Support Backbone update affects SAP Solution Manager.

Important Bug Fixes:

  • 3023413 - Installation and Upgrade Information for SAP Solution Manager 7.2 SR2
  • 2873506 - SAP Fiori for SAP Solution Manager End of Maintenance Extension
  • 1595736 - Solution Manager: Overview on Release Information Notes
  • 3096928 - Job fails with error message 'Support Hub is not configured correctly'
  • 3084950 - Role SAP_SMWORK_TECH_MON in user SAPSUPPORT always requires update
  • 3081751 - Wrong target role name for SAP_SOLMAN_TMW in Managed System Configuration
  • 2873506 - SAP Fiori for SAP Solution Manager End of Maintenance Extension
  • 2511937 - Errors During Release of Customizing Request Containing Piece List AI_CUSTOMIZING
  • 2409194 - Update Password of Managed ABAP Admin User
  • 3067087 - "Update Needed” flag inconsistency on the step Maintain Users
  • 3064886 - Wrong dbcname stored during db cluster setup
  • 2999017 - Decommissioning of managed system HANA-DB leads to deletion of Solution Manager RFCs and Extra
  • 2877256 - Improve performance when navigating to the "Maintain RFCs" step in Managed System Configuration
  • 2852464 - Profile parameter rdisp/max_wprun_time has incorrect recommended value
  • 2608687 - Error creating user in a managed system, when user group is mandatory
  • 2364739 - Support for Managed Systems with SAP BASIS >= 7.51
  • 2965536 - SupportHub: Deleting data from inbox very slow
  • 2960110 - AMSC Problem related to new Outside Discovery
  • 2739682 - Activity 'Check Java Software Prerequisites'

SP13 only:

  • 3114341 - The value of parameter in SAP Note 2958176 conflicts with SAP Note 2048519
  • 3102046 - Solution Manager Setup-User is flagged to take actions after creation but there are no proposed actions
  • 3096928 - Job fails with error message 'Support Hub is not configured correctly'
  • 3070542 - Java Message Server is not shown correctly in "Define HTTP Connectivity" step

SP12 only:

  • 2991785 - Remove the check of ISAGENT version
  • 2984726 - Access using a 'ZERO' object reference is not possible

SP11 only:

  • 2991785 - Remove the check of ISAGENT version
  • 2971699 - Remove Z_TRUCKEN entry in table SMCONFIGJOBS
  • 2943204 - Corrections on user SM_SM2B



SAP Solution Manager 7.2 SP03 and above


SAP Solution Manager 7.2


SOLMAN_SETUP, Troubleshooting, "Decision Tree" , KBA , SV-SMG-INS-CFG , Setup and Configuration of the Solution Manager system , How To

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