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SAP Knowledge Base Article - PreviewSymptom
You are trying to descope Employee Support in your project scope, as it currently exists simultaneously with Customer Care and you are getting the following messages:
"Deselecting General Settings for Employee Support Ticket Manag conflicts with productive data"
"Deselecting Involved Parties for conflicts with productive data"
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Environment
SAP Hybris Cloud for Customer 1711 and higher.
Product
SAP Cloud for Customer add-ins all versions
Keywords
employee support, descope, tickets, project scope , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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