SAP Knowledge Base Article - Preview

2453037 - Not Able to Descope Employee Support in Project Scope

Symptom

You are trying to descope Employee Support in your project scope, as it currently exists simultaneously with Customer Care and you are getting the following messages:

"Deselecting General Settings for Employee Support Ticket Manag conflicts with productive data"

"Deselecting Involved Parties for conflicts with productive data"


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Environment

SAP Hybris Cloud for Customer 1711 and higher.

Product

SAP Cloud for Customer add-ins all versions

Keywords

employee support, descope, tickets, project scope , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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