2453208 - Typing a Long Word into Performance Form Comment Box Extends Form Off the Screen

When holding down any key in a performance form comment box, the text does not wrap and the text box extends out of the viewing screen.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

• SAP SuccessFactors Goal Management
• SAP SuccessFactors Job Profile Builder
• SAP SuccessFactors Performance Management
• SAP SuccessFactors Talent Intelligence Hub

1. Log in to SuccessFactors
2. Navigate to Home dropdown > Performance
3. Select a performance form
4. Locate one of the below comment boxes:
• Goal Comments
• Competence Comments
• Summary Comments
5. Entering a continuous line of characters extends the performance form off the side of the screen

• Expected behavior (entering text with no spaces)
• Text was copied from an HTML-based program

Expected behavior (entering text with no spaces)

If you type one long word in the text area, the form automatically adjusts the screen to cover what it interprets as one word (no spaces entered when holding down a key). The system is not designed to have a continuous string of letters since this is not a true test case for employees entering comments into performance forms. To resolve the issue, type standard words and the text box will automatically wrap the text without extending the box.

Text was copied from an HTML-based program

Microsoft programs and web pages are HTML-based programs. When copying and pasting text from these programs, you are copying a version of HTML even though you do not see the raw code. When you paste into your form, you are pasting a random block of HTML into SuccessFactors XML code which may not have fully formed syntax. In order to prevent this issue from occurring you have 3 options:

• Enable Rich Text Editor to remove HTML content from your PM forms by following steps in 2077922 - Manage Templates - Rich Text Editor - Performance Management.
• Copy and paste your text only in plain text applications, like Notepad text editor;
• You can also copy your content from MS Word, paste it into a Notepad, then copy from Notepad before you paste it into the form.

• KBA 2077922 - Manage Templates - Rich Text Editor - Performance Management
• PMv12a Implementation Guide - Usage of HTML or custom code within the SAP SuccessFactors Application

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