2453404 - How to request Site Manager Access (Command Center) - Recruiting Marketing

• This article explains the process for obtaining Site Manager Access in Command Center for an existing site;
• Site Manager Access is requested by partners/consultants in order to implement Recruiting Marketing (RMK) module for customers by configuring settings in Command Center;
• When a customer purchases RMK, a minimum of two sites are created - one in Stage (Preview) and one in Production, within Command Center.

SAP SuccessFactors Recruiting Marketing (RMK)

The process to provide site manager access is as follows:

1. Partners/consultants need to access the HCM Cloud Operations Portal via https://hxmcloudops.successfactors.com/  
2. Go to OPERATIONS REQUEST > REQUEST FORMS
3. Under RMK Requests click on "RMK Site Manager Assignment" 
4. A form will open, fill the form with required details and submit it
5. Request will be completed within 5 business days

How to fill the form :
The form requires very specific information which must be correctly populated.
Populating incorrect information about the site or in the wrong format will result in error messages and the inability to submit the form.
The Details section on the cloud operations portal provides some guidance : https://hcmcloudops.successfactors.com/implementation/RMKSiteManager

The RMK instance customer handover email contains the Customer ID, Datacenter/Environment and Site ID.
If this email is lost, and the site details are not known, SAP Support can retrieve those for you.
Note however that Support cannot help with technical issues with the Operations portal itself.
For these please use the Contact us form on the Operations portal.

Please note Customer ID is not the company ID.  The Customer ID is also known as the BP ID or ISP Customer ID. If you do not know the Customer ID, please contact your Account Manager.

Partners need to attach the below two items with the form:

1. Customer's written approval for providing the site manager access to the person requesting the access.
2. RCM & RMK certificates of the person who is requesting Site Manager Access. Important Note: December 31st 2020 is the certification deadline for consultants to be certified in both THR83 & THR84. Consultants need to be certified in both academies for Command Center access going forward.

Note: If the instance does not exist in the Command Center for which the Site Manager Access is raised, the Partner/Consultant needs to engage the customer's sales representative, who will internally work with the SAP Provisioning Team to create the instance. Standard contract customers are provisioned 1 Production and 1 Stage/preview instance.

Consultants facing issues with their S User Credentials to authenticate in the Command Center application need to reach out to SAP Support via sso@sap.com.

Any questions about the status of the Site Manager request should be directed to the Operations team.  There is a Request Status option under the Operations requests section. 
Support does not have access to the Ops requests themselves to check their status so creating a Support Case will not help.

For Partner Demo Instance: 

1. Partners/consultants need to access the HCM Cloud Operations Portal via https://hxmcloudops.successfactors.com/  
2. Go to OPERATIONS REQUEST > REQUEST FORMS
3. Under RMK Requests click on "RMK Site Manager Assignment - Demo" 
4. A form will open, fill the form with required details and submit it. 

KB article 2528548 - Partner resources for Career Site Builder Implementations

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