SAP Knowledge Base Article - Public

2453428 - Error Message: "The action RELEASE is not possible; Refresh the screen and try again, If the problem persists, report an incident" While Trying to Release an Inbound Delivery

Symptom

You want to release an Inbound Delivery. However, you receive an error: 'The action RELEASE is not possible. Refresh the screen and try again. If the problem persists, report an incident'.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Inbound Logistics work center.
  2. Go to the Inbound Deliveries View.
  3. Show All Deliveries and select the Delivery ID XYZ (XYZ refers to the Inbound Delivery ID).
  4. Click the Release button and the system will show the error message: The action RELEASE is not possible; Refresh the screen and try again, If the problem persists, report an incident.

Cause

In inbound delivery processing, it is not allowed to release the Inbound Delivery if the Delivery Status is not 'Finished'.

The Delivery Status is not Finished due to one of these three causes:

a) The Warehouse Tasks were not finished;

b) There is some deviation to be accepted in Warehouse Order;

c) The Inbound Delivery XYZ is canceled.

Resolution

To resolve the issue for these three scenarios:

a) Follow the steps:

  1. Go to Inbound Logistics work center. 
  2. Select Task Control view. 
  3. Search for the Tasks related to Inbound Delivery XYZ. 
  4. Confirm the Tasks

b) Follow the steps:

  1. Go to Inbound Logistics work center. 
  2. Select Warehouse Orders view. 
  3. Search for the Warehouse Order related to Inbound Delivery XYZ. 
  4. Open the Warehouse Order. 
  5. Click View All. 
  6. Go to Operations tab. 
  7. Click Accept for the Deviation. 

c) For these cases when the Inbound Delivery is canceled, Release action is not allowed, this is the expected behavior.

Keywords

Inbound Delivery, Delivery Not Started, The, action, RELEASE, is not possible; Refresh, screen, and try again, problem, persists, report, incident. , KBA , the action release is not possible , refresh the screen and try again , delivery not started , if the problem persists , inbound delivery , AP-IDP-CID , Confirmed Inbound Delivery , How To

Product

SAP Business ByDesign all versions