SAP Knowledge Base Article - Public

2453663 - SuccessFactors Instance Migration procedure

Symptom

  • Can we migrate an instance from one Data Center to another? For example I want to move my production instance from DCxx to DCxx.
  • Can we migrate a test instance from the production environment to the preview environment?
  • Is there a cost involved in moving our instance from one Data Center to another or to change which tenants will receive early test release?

Environment

SAP SuccessFactors HCM Suite

Resolution

All such requests need the customer to purchase a Service order. Please reach out to your SAP sales contacts to request a quote for SKU:

  • SF instances migration from one Data Centre to another OR migration of instances from one environment to another will incur cost as part of this Migration Service SKU: 50157446.
  • Account Executive/ Customer Support Manager / Customer Engagement Executive should work with SAP Services Team to create the scope document for booking the Services Order.
  • While reaching out to Initial Response Team for Migration request do provide below information to quickly process the request.

Case 1: SF Instances movement from one DC to another DC

Case 2: SF Instance migration within the same DC (for example Test tenant on Production -> Test tenant on Preview or Early Test Instance environment)

Note: Development/Sandbox tenant on Production environment cannot be migrated to Preview. This migration case is only applicable for a eligible test instance to be migrated to Preview environment.

    1. Company Number:
    2. BizX Company ID:
    3. Source/Current Datacenter:
    4. Target/New Datacenter:
    5. Detailed business reasoning behind the necessity to migrate:
    6. Are there legal or other deadlines for completion?
  • DC Migration delivery will generally start 6-9 weeks after a service order has been booked and may take an additional 3-6 weeks for all instances to be migrated to the target DC.
  • Preview migrations can be scheduled 2-3 weeks after a Services Order has been booked and will be completed over four days.

See Also

Keywords

sap, sf, bizx, platform, lms, learning, prod, produciton, preview, Datacenter, migrations, DC, moving, location, swtich instance , KBA , csg_q , LOD-SF-PLT-BKP , Backup, Database Restore & Disaster Recovery , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors HXM Suite all versions