SAP Knowledge Base Article - Public

2454032 - Unable to View Achievements on SAP Jam Profile


Achievements page will not load

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



Reproducing the Issue

  • Navigate to your SAP Jam Profile > click on Achievements.
  • Screen will try to load the Achievements page, but process will never complete.



SAP Jam cannot connect to the Bunchball Server. The"Bunchball hostname" is the server that handles all the achievements tracking.


To retrieve the bunchball hostname: navigate to SAP Jam Admin > Integrations > Gamification > Bunchball Hostname

From your laptop, ping the Bunchball hostname. If it’s inaccessible, that would explain why your achievements page is not loading. If that server is unreachable, then you will need to contact your system administrator to access.
It may be a firewall or proxy issue. The system administrator would be better situated to diagnose and resolve the issue.

External link: How to Ping a Hostname or IP Address

Please Note: The Bunchball servers are completely separate from the SAP Jam servers.


SAP Jam Achievements, Bunchball, Gamification , KBA , LOD-SF-JAM-BBL , Bunchball Integration , Problem


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