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SAP Knowledge Base Article - PreviewSymptom
- SAP Contact Center performance issues
- All calls are disconnected for unknown reasons
- Connection lost between different Virtual Units
- NEAR_FAILURE messages at HAC log
- There are some errors in the SAP CCtr logs similar to the following ones:
- very close to timing out - [X] seconds to timeout of [10] seconds
- ERR> Lost connections to all CDs/ETCs
- [NEAR_FAILURE] messages at HAC log
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Environment
SAP Contact Center 7.0
Product
SAP Business Communications Management 5.5 ; SAP Contact Center, on-premise edition all versions
Keywords
CCtr, outage slow drop cut disconnection lost connection broken interrupt bottleneck performance benchmark troubleshooting wireshark, window monitoring, logging wizard, performance, network , KBA , CRM-CCI , Contact Center Infrastructure , How To
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