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2455499 - Error: "Caused by: javax.xml.ws.soap.SOAPFaultException: Permission denied / soap_check_permission authentication" while metric collection by Diagnostic Agent is not working - SAP Solution Manager 7.2

Symptom

In the Diagnostics Agent log e2emai.log you see the following error:

  • [Thread[ExRun:e2emai:jobmgr_3,5,e2emai:jobmgr:ExecTG]] Error [MAIJobObserver] ERROR occurred for metric collection 00000000000000000008[com.sap.smd.mai.model.collector.SAPControlWSCollector].
    [EXCEPTION]
    com.sap.smd.agent.plugin.connectors.webservice.WebServiceInvocationException: Permission denied

    Caused by: javax.xml.ws.soap.SOAPFaultException: Permission denied

or

  • [Thread[ExRun:e2emai:jobmgr_20970,5,e2emai:jobmgr:ExecTG]] Error [MAIJobObserver] ERROR occurred for metric collection 00000000000000000001[com.sap.smd.mai.model.collector.SAPControlWSCollector].
    [EXCEPTION]
    com.sap.smd.agent.plugin.connectors.webservice.WebServiceInvocationException: Client received SOAP Fault from server: Permission denied Please see the server log to find more detail regarding exact cause of the failure.

or

  • [Thread[ExRun:e2emai:jobmgr_17,5,e2emai:jobmgr:ExecTG]] Error Error occurred in TaskRunner
    [EXCEPTION]
    com.sap.smd.mai.model.collector.CollectorException: SAPControl web service invocation failed!

    Caused by: com.sap.smd.agent.plugin.connectors.webservice.WebServiceInvocationException: Client received SOAP Fault from server: Permission denied Please see the server log to find more detail regarding exact cause of the failure.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

DEFAULT.PFL,service/admin_users=<domain>\SAPService<SID>,service/admin_users = <DASID>adm,RZ10, self monitoring, grey metrics, gray, SOAP error diagnostics agent, permission denied error diagnostics agent , KBA , SV-SMG-DIA-APP , Applications , SV-SMG-MON-ALR-PRA , Metric / Event Provider in Diagnostics Agent , Problem

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