SAP Knowledge Base Article - Preview

2455744 - Solution Manager Technical Monitoring: Alert priority calculation

Symptom

You're using Technical Monitoring within Solution Manager 7.1/7.2. In the alert inbox, you can see the alerts categorized by priority but it is unclear how alert priority is calculated.

Solution Manager 7.1:

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Solution Manager 7.2

kba1.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

rating, technical monitoring, MAI, template, severity, priority , KBA , SV-SMG-MON-ALR-CNS , Alert Inbox / Alert Processing , How To

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