Encountered an issue within some SCORM contents where they would only record the fail completion status, even when the completion status is sent from the SCORM.
Communication logs between content and Learning clearly shows that the completion status was sent to Learning, but not recorded.
Item is completed, but when checking the "Online Item Status" report the credit given is set to no.
SAP SuccessFactors Learning
Multiple completions were sent from the content to Learning.
The content attached to the item is sending the lesson/completion status multiple times.
It may be sending an early completion (before the actual finish of the course) as failed and then sending as passed after the conclusion of the content (which if user has passed the course/content).
The recommendation from the Learning side is that the content should not send recursive or multiple completion status. It should communicate the completion only once at the end of the course. Otherwise, multiple records/entries will be created on the Learning database.
Tip: You can cross verify the completion status recording HTTPwatch log or Fiddler. Please find the guides attached to this KBA.
Please contact your content developer to check this and perform adjusts on the content.
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