SAP Knowledge Base Article - Public

2456167 - Username field not appearing in Directory Search

Symptom

Unable to search by username in Directory Search

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Profile - Directory Search

Reproducing the Issue

  1. Go to Company Info or Org Chart in in Home Menu
  2. Select Directory or Directory Search
  3. See there is no option to search by Username

    1.png

Cause

The option "Hide Username in the UI" is enabled in "Platform Feature Settings"

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Resolution

  1. Disable the option "Hide Username in the UI" in "Platform Feature Settings". Just please note that all modules that consume this information will start displaying it (complete list in the above screenshot - help icon)

    4.png

  2. Go back to Directory Search and the field will be visible

    5.png

See Also

Directory Search

Keywords

Directory Search, Username, Search, Filter, Advanced Search, Hide Username in the UI, Platform Feature Settings , KBA , LOD-SF-EP-DIR , Employee Directory Search , How To

Product

SAP SuccessFactors HXM Suite all versions