SAP Knowledge Base Article - Public

2456242 - Learning page loads but Users are not able to see any Tile

Symptom

Learning page loads but users cannot see any data as Blank Home Page appears

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Log in to Learning Home page as Any user.

Observe a blank home page with no Tile appearing

cap.png

Cause

The problem is with the particular environment the customer is using e.g. browser and machine.

Learning Management System(LMS) is opened in corporate mode of I.E, that is not recommended from SAP side, As Learning Management System should not be used in corporate mode.

Resolution

Please remove Learning Management System(LMS) from opening in corporate mode, the issue will be resolved.
 
The removal of Learning Management System(LMS) from the Corporate mode will be done by customer's IT team.
 
 

Keywords

Learning Management System(LMS) does not load, corporate mode, user side, blank page, Blank Tile, browser, machine, IT team, removal, I.E, environment , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions