2456753 - Troubleshooting instance start/stop situations during SUM procedure - Upgrade-WIKI

• You have problems during one of below Software Update Manager (SUM) start/stop phases and you are looking for more information on how to resolve them.
• Below phases are considered:
• START_SHDI_PREPUT
• START_SHDI_FIRST
• START_SHDI_SHD2
• STOP_SHDI_RES
• STARTSAP_TRANS
• STARTSAP_NBAS
• STARTSAP_PUPG
• STARTSAP_TBUPG
• Errors investigated in this wiki are:

• 1EETQ399 Last error code set is: Shadow instance couldn't be started, check 'STARTSSC.LOG' and 'DEVTRACE.LOG':

Process /usr/sap/PRD /SUM/abap/exe/sapcontrol exited with 2, see '/usr/sap/ PRD /SUM/abap/log/SAPup.ECO' for details

OR

Process /usr/sap/PRD /SUM/abap/exe/sapcontrol exited with 1, see '/usr/sap/ PRD /SUM/abap/log/SAPup.ECO' for details
1EETQ204 Upgrade phase "START_SHDI_PREPUT" aborted with severe errors ("20140224090324")

OR

1EETQ204 Upgrade phase "START_SHDI_FIRST" aborted with severe errors ("20140411183742")

OR

1EETQ204 Upgrade phase "START_SHDI_SHD2" aborted with severe errors ("20140411183742")

• Last error code set: Shadow instance couldn't be started, check 'STARTSSC.LOG' and 'DEVTRACE.LOG':

RFC login to system ECT ashost
SAPhost nr 01 gwhost SAPhost gwservice sapgw01 failed with code 2 key
RFC_LOGON_FAILURE: ...

• 2EETQ360 RFC of "UPG_IS_SHADOW_SYSTEM" failed

1 ETQ359 RFC Login to: System="TST", AsHost="sapr32" Nr="66", GwHost="sapr32", GwService="sapgw66"
2 ETQ232 RFC Login succeeded
2EETQ360 RFC of "UPG_IS_SHADOW_SYSTEM" failed:

OR

Severe error(s) occurred in phase MAIN_SHDRUN/START_SHDI_FIRST!
Last error code set: Shadow instance couldn't be started,
check 'STARTSFI.LOG' and 'DEVTRACE.LOG': RFC error system QAS nr 01
function 'UPG_IS_SHADOW_SYSTEM' failed with code 3 key SYNTAX_ERROR:

OR

RFC error system BPQ nr 01
function 'UPG_IS_SHADOW_SYSTEM' failed with code 3 key DBSQL_SQL_ERROR:
SQL error SQL code: -150 occurred while accessing table DDFTX.

• Error message set: 'Shadow instance couldn't be started, check 'STARTSFI.LOG' and 'DEVTRACE.LOG':

RFC login to system PRD ashost prdhost5 nr 02 gwhost prdhost gwservice sapgw02 failed with code 1 key RFC_COMMUNICATION_FAILURE:

• 1EETQ399 Last error code set is: Shadow instance couldn't be started, check 'STARTSSC.LOG'and 'DEVTRACE.LOG': 

RFC login to system PE1 ashost SAPPRD01 nr 35 gwhost SAPPRD01
gwservice sapgw35 failed with code 2 key RFC_LOGON_FAILURE: Error TYPELOAD_NEW_VERSION occured. P1=ABAP-genera
1EETQ204 Upgrade phase "START_SHDI_SHD2" aborted with severe errors

• EXECUTING /usr/sap/S68/DVEBMGS68/exe/sapcontrol -prot NI_HTTP -host saphost -nr 68 -function StartWait 300 10

18.08.2014 08:17:38
Start
OK
18.08.2014 08:18:19
StartWait
FAIL: Invalid Credentials

OR

FAIL: process disp+work Dispatcher not running

OR

FAIL: process enserver Enqueueserver not running

OR

FAIL: Timeout

OR

FAIL: process igswd_mt IGS Watchdog not running

OR

FAIL: process jcontrol J2EE Server not running

OR

FAIL: NIECONN_REFUSED (Connection refused), NiRawConnect failed in plugin_fopen()
In <DIR_INSTANCE/work/dev_icm trace file : ERROR => NiIBindSocket: could not delete file '/tmp/.sapstream65000'

• M ***LOG Q0I=> NiPConnect2: <IP Address>:<port>: connect (146: Connection refused)

[/bas/741_REL/src/base/ni/nixxi.cpp 3325] 
M *** ERROR => NiPConnect2: SiPeekPendConn failed for hdl 121/sock 16 (SI_ECONN_REFUSE/146; I4; ST; <IP Address>:5XX19) [nixxi.cpp 3325] 
M{root-id=28924A3168921EE3B8B1A89F6A70CF67}_{conn-id=00000000000000000000000000000000}_0 
M *** ERROR => EncNiConnect: unable to connect (NIECONN_REFUSED) [encomi.c 447]

• SUM Update
• SUM Upgrade
• SUM SPS implemenation

SUM, Software Update, Manager, Start, Stop, MAIN_SHDPREPUT/START_SHDI_PREPUT, MAIN_SHADOW/START_SHDI_FIRST, MAIN_SHDIMP/SUBMOD_SHD2_RUN/START_SHDI_SHD2, REV_PREPROC/STOP_SHDI_RES, MAIN_SWITCH/STARTSAP_TRANS, MAIN_NEWBAS/STARTSAP_NBAS, MAIN_NEWBAS/STARTSAP_PUPG, MAIN_NEWBAS/STARTSAP_TBUPG, FAQ, How-To , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-CST-STS , Startup Service , How To