SAP Knowledge Base Article - Public

2456947 - Item not showing Completed Items tab after using the Add Learning History Tool

Symptom

After an administrator utilizes the "Add Learning History with Finance" or Add Learning History for Multiple Courses" and it states that the Completion was given to the user, the completion cannot be seen in the Completed Items tab of the user record.

Environment

SAP SuccessFactors Learning

Cause

The item has a required survey before completion will be given.

Resolution

  1. Go to Learning Activities > Items > Search for the Item that was used in the "Add Learning History" tool
  2. Access the Surveys tab
  3. If the Course Feedback Survey has the "Required for Item Completion" selected, the user must complete the survey on their Learning Plan before completion will show on the Completed Items tab

If the survey on the Item level is removed or the "Required for Item Completion" is unchecked, the user will receive completion. This will impact all users that are assigned the Item.

It is also possible to go to the User record > Surveys tab and manually delete the specific survey.

Keywords

learning, history, not, showing, up, visible, completed, items, tab, survey, missing, show, lms, admin, add, multiple, finance , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-EVA , Surveys , Problem

Product

SAP SuccessFactors Learning all versions