2458170 - Error in Leads Upload During Migration

The following error is displayed during Leads Migration:

"Sales org missing for sales unit 9999, it could not be determined yet."

SAP Cloud for Customer

1. Go to Business Configurations work center.
2. Select Overview.
3. Search for Migration of Leads.
4. Select the file and Execute Step-by-Step.
5. Above error message is thrown in Simulation stage.

In Business Configuration, under Scoping, the following is selected under Lead Management:

• Lead Sales Area Determination

As a result, the Sales Organization (Sales Org) determination will not be based on the Sales Unit. The Sales Unit will instead be determined based on the Lead Party Determination.

The Sales Org will be determined from the following

1. The intersecting sales data of the logged-in user and the Account.
2. If there is no matching data between the logged-in user and the Account, the logged-in user's sales data will be used as the default.
3. If the sales data is not maintained for the logged-in user, it will be determined from the Account.

Regarding Lead creation: If the Sales Org cannot be determined, it may be due to the following:

• The Account involved may not have Sales Data.
• The user who created the Lead may also not have Sales Data maintained.

This is why the above error message appears during the Simulation stage.

This is standard system behavior.

To resolve the issue, either ensure that the Account and/or Employee have Sales Data maintained, or the Sales Org must be entered manually during Lead creation.

Leads Migration, Sales Org Missing, Migration Error , KBA , LOD-CRM-LM , Lead Management , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions