SAP Knowledge Base Article - Public

2458474 - Issues with SYSTEM, BKPMON, CERTADM, and PSADBA users on SAP Cloud Platform


You wish to use or change the password for users SYSTEM, BKPMON, CERTADM and PSADBA on a SCP(SAP HANA Cloud Platform) NEO system.


SAP Cloud Platform (SCP) system on HANA.

Reproducing the Issue

You cannot access any of the mentioned users.


  • These users are reserved for use by SAP Cloud Platform.
  • They are required to manage the database. 


  1. These users must not be used.
  2. Do not delete, disable, or change the passwords for these users.


  1. In the case of MDC (Multi Database Container) systems, the SYSTEM user for the SYSTEMDB is still reserved. However in the tenant databases, a SYSTEM user needs to be created.
  2. In this case, please see the following: Creating Databases section "Create SAP HANA Tenant Database".
  3. If there is an already created SYSTEM user in an MDC system tenant database but the password has been lost or the user locked out, open an incident with BC-NEO-PERS with the following information for the quickest resolution:
    • Username (SYSTEM, in this case)
    • DBID/ System ID
    • Region
    • Subaccount

See Also

Using a Productive SAP HANA Database System



HCP, HANA, ASE, SYSTEM, BKPMON, CERTADM, PSADBA, users, password, scp , KBA , BC-NEO-PERS , Persistence Service , How To


SAP S/4HANA Cloud all versions