2458806 - Candidate-Specific Email Tokens Not Populated in Interview Organizer Outlook Response Emails - Recruiting

When using the following candidate-specific email tokens in the Outlook Response to Interview Organizer email trigger, the tokens do not populate with the expected candidate information:

• [[CANDIDATE_FIRST_NAME]]
• [[CANDIDATE_LAST_NAME]]
• [[CANDIDATE_FULL_NAME]]
• [[CANDIDATE_EMAIL]]

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Recruiting

Candidate-specific tokens are only resolved when the email context is associated with a specific candidate.

The Outlook Response to Interview Organizer email trigger is associated with the interview as a whole and may involve multiple candidates. Since the notification is sent to the recipient in the context of the overall interview rather than a single specific candidate, the system does not have a unique candidate context from which to populate the candidate-specific tokens.

Therefore, the following tokens cannot be resolved by this email trigger:

• [[CANDIDATE_FIRST_NAME]]
• [[CANDIDATE_LAST_NAME]]
• [[CANDIDATE_FULL_NAME]]
• [[CANDIDATE_EMAIL]]

This is expected system behavior.

Candidate-specific detail tokens are not supported for the Outlook Response to Interview Organizer email trigger.

To determine which tokens are supported for a specific email trigger:

1. Navigate to Admin Center > Recruiting Email Triggers.
2. Select the relevant email trigger.
3. Select Supported Tokens.
4. Click View Tokens to review the tokens supported by the selected trigger.

Reference KBA: 2486056 - Token Validation in Recruiting Email triggers and Manage Recruiting Email templates - Recruiting Management - SAP for Me 

2486056 - Token Validation in Recruiting Email triggers and Manage Recruiting Email templates - Recruiting Management - SAP for Me 

Recruiting Management, RCM, Recruiting Email Triggers, Interview Scheduling, Outlook Response to Interview Organizer, email tokens, candidate tokens, candidate-specific tokens, CANDIDATE_FIRST_NAME, CANDIDATE_LAST_NAME, CANDIDATE_FULL_NAME, CANDIDATE_EMAIL, supported tokens, interview organizer, interviewer notifications, email notification, expected behavior , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem