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2458817 - Scheduled Workflow Rule to Trigger an E-Mail After a Defined Duration Does Not Work

Symptom

You have configured a scheduled Workflow rule and expect it to trigger an e-mail to the recipient after a defined duration of time, but it does not trigger a mail after the defined duration.

In our example, let us consider a Workflow rule that is scheduled to trigger an e-mail to the Owner responsible of a Lead, one minute after the Lead is created.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions

Keywords

scheduled workflow, email workflow, workflow rules , KBA , timing , workflow , scheduled workflow , LOD-CRM-WKF , Workflow , How To

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