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SAP Knowledge Base Article - PreviewSymptom
You have configured a scheduled Workflow rule and expect it to trigger an e-mail to the recipient after a defined duration of time, but it does not trigger a mail after the defined duration.
In our example, let us consider a Workflow rule that is scheduled to trigger an e-mail to the Owner responsible of a Lead, one minute after the Lead is created.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions
Keywords
scheduled workflow, email workflow, workflow rules , KBA , timing , workflow , scheduled workflow , LOD-CRM-WKF , Workflow , How To
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