2458958 - Library search returns Jam related error - LMS

An error occurs when searching in the Library but can browse without any issues after navigating away from the error.

ERROR:

https://[learning environment]/learning/user/api/v1/current-user/catalog/search/social - accessDenied_jsp - Ticket=nullFrom errorpage.jsp. StackTrace is org.springframework.security.oauth2.consumer.OAuth2AccessDeniedException: Error requesting access token.

Caused by: org.springframework.web.client.ResourceAccessException: I/O error: cubetree-server; nested exception is java.net.UnknownHostException: cubetree-server

Caused by: java.net.UnknownHostException: cubetree-server

BUT ALSO:

• Unable to authenticate your user account. Please check your JAM account credentials.
• Unable to connect to Jam to retrieve the search results. Please try again. If the issue persists, please contact your system admin.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP SuccessFactors Learning

• SAP SuccessFactors HXM Suite

SAP, SUccessFactors, learning, LMS, JAM, catalog search, LMS, cubetree-server, successFactorsCubeTreeBaseURL, token error, integration, social, search bar, Unable to authenticate your user account. Please check your JAM account credentials, Unable to connect to Jam to retrieve the search results. Please try again. If the issue persists, please contact your system admin. , KBA , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-JAM-LMS , Integration with LMS , Problem