2458986 - Information Required for Master Data Issues in Foundation

Kindly clarify the below information to process incidents for Master Data Issues in Foundation.

In case of unexpected system behaviour or error message:

• Is this issue occurring in Test system or Production system.
• Work center and View in which the issue occurs.
• Name and ID of the Accounts/ Contacts/ Suppliers/ Materials/ Services.
• Is the issue occurring with the Extension fields or PDI fields.
• Exact steps on how to reproduce the issue.
• In case an error message occurs, provide complete error message and the action that triggered the error message.
• What were the changes that were performed?
• What is the actual result?
• What is the expected result?
• Is this a general issue? If the issue occurs for a specific user, provide the user ID.
• If the error triggers after Save, provide permission to reproduce the scenario by performing Save.
• Relevant error screenshot if any.

In case of dump:

• Is this issue occurring in Test system or Production system.
• Work center and View in which the issue occurs.
• Name and ID of the Accounts/ Contacts/ Suppliers/ Materials/ Services.
• Exact steps on how to reproduce the issue.
• If the dump triggers after Save, provide permission to reproduce the scenario by performing Save.

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