2459122 - Position Title Not Showing on Succession Org Chart v12 - SCM

• SAP SuccessFactors Succession MDF Position Sync completed successfully; however the position title doesn't show on Succession Org Chart v12 for instances with only English UK locale.
• The title is present in the employee data file and the MDF Position Sync completes successfully to sync title to Succession Org Chart, but no title shows on Succession Org Chart v12.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Succession

1. Go to the Company Org Chart
2. Search for a user who has a title, as below:

 

3. Clients need to run the MDF Position Sync to sync the Position Title according to title present in Employee Data file.
4. After the sync is completed, search for the same user in the Succession Org Chart. Notice no title shows on Succession Org Chart:

    

• The v12 Succession Org Chart will display the translation of the externalName field from the Position object according to the language you are viewing the instance in.
• If the v12 Succession Org Chart is not displaying the Position Title, this means the externalName value of the Position object is empty for this given language.

• To keep the Position Model updated, choose to either Import Positions or use the "Sync MDF Position Model with Employee Data" tool.
• Note that you should choose only one. The solution will depend on the method you are using:

Position Import

• If you are using the Position Import, either (1) your Import File does not contain the values for the externalName field for the given language or (2) the MDF Data Import is failing to update the values.
• To identify the cause, first check your Position Import file to make sure the values for externalName are present for the given language and, in case this is correct, verify why the MDF Data Import is not recognizing the values.
• Please refer to the guide Implementing the Metadata Framework - Importing MDF Data.

Sync Position Model with Employee Data

• By default, the "Sync MDF Position Model with Employee Data" process would only update the English US translation of the Position Title, which would cause the Position Title to be blank when viewing the instance with other languages.
• The "Sync MDF Position Model with Employee Data" supports updating other translations of the Position Title as well.
• The locales (Position Title Translations) you want to be updated by the Sync should be selected when submitting the Sync process.

Refer to KB article 2317646 - Sync MDF Position Model with Employee Data only updates the position’s externalName for English US language for more details on this and on how to correct existing data.

Position title, Sucession Org Chart, SF, Success Factors, MDF Positions, v12, SCM , KBA , LOD-SF-SCM-ORG , Succession Org Chart , LOD-SF-SCM , Succession Management , Problem

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Succession & Development all versions