SAP Knowledge Base Article - Public

2459177 - Workflow Rule For Contact Permission Not Triggering


You created and activated a Workflow rule with the purpose to update the Contact Permission on a Contact, however, no change is updated.

Reproducing the Issue

Prerequisite: Create and activate a Workflow rule to update the field Contact Permission to Allowed.

  1. Go to the Customer work centre.
  2. Go to the Contacts view.
  3. Open the relevant Contact 123 (123 represents the Contact's name).
  4. Make any change which will trigger the workflow and click Save.

RESULT: the save is executed and the manual change shown, however, there is no change to the field Contact Permission.


Currently when changing  the Contact person's workplace address, no workflow is triggered.

This happens because the Contact workflow view object is based on the business object (BO) BusinessPartner and the Contact person workplace Address is located at the BO BusinessPartnerRelationship.
Without a workflow view object for the BO BusinessPartnerRelationship this cannot be supported.
We are double-checking this requirement to see whether this can be added to a future release backlog.

Unfortunately it is not possible for our Support Team to provide you additional information regarding the availability of this feature in a future release. For further information regarding the availability of this function please contact your sales contact (Account Manager/Customer Advocate/Solution Advisor).


This is expected system behaviour.


KBA , LOD-CRM-EMP , Employee , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions