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2459275 - SWPM fails with Error 1 (Operation Not Permitted) / (Not Owner)

Symptom

Software Provisioning Manager tool (SWPM, SAP note 1680045) running with NFS-mounted directory fails with the following error messages:

sapinst_dev.log (Installation / System Copy)
ERROR <date> <time>
FCO-00011 The step copyIGSHelper with step key |NW_ERS|ind|ind|ind|ind|0|0|NW_ERS_Workaround|ind|ind|ind|ind|0|0|NW_System|ind|ind|ind|ind|system|0|copyIGSHelper was executed with status ERROR ( Last error reported by the step: System call failed. Error 1 (Operation not permitted) in execution of system call 'utime' with parameter (/sapmnt/<SID>/exe/uc/<OS>/IGSEXE.SAR, utimbuf: actime = 1425290175 modtime = 1365696410), line (111) in file (syuxcnodti.cpp)
sapinst_dev.log (Dual-Stack Split)
ERROR <date> <time>
The step CopySecStore with step key |dss_adapt_db|ind|ind|ind|ind|0|0|dss_adapt_secure_store|ind|ind|ind|ind|secstore|0|CopySecStore was executed with status ERROR ( Last error reported by the step: System call failed. Error 1 (0x00000001) (Not owner) in execution of system call 'utime' with parameter (/sapmnt/<SID>/global/security/data/SecStore.properties, utimbuf: actime = 1492423660 modtime = 1492280065), line (103) in file (/bas/749_REL/bc_749_REL/src/ins/SAPINST/impl/src/syslib/filesystem/syuxcnodti.cpp)

In both cases, the following error message can be found in the log file:

sapinst_dev.log
Unable to set time for file <file>.
<file> probably resides on an NFS share that has not been exported with the correct options. The root user on this machine needs root privileges on the NFS share and does not have them. Correct the export options on the NFS server. For details see the installation guide.


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Environment

  • Software Provisioning Manager tool;
  • SAP Systems based on SAP Netweaver;
  • Installation / System Copy / Dual-Stack Split;
  • /sapmnt NFS-mounted;
  • Unix-based system;
  • Database Independent;

Product

SAP NetWeaver all versions

Keywords

Software Provisioining Manager, SWPM, SAPinst, Installer, Install, Installation, System Copy, Copying, Migration, Migrate, Migrating, OS/DB, OSDB, Homogeneous, Heterogeneous, HSC, NW, 7.0, 7.01, 7.02, 7.03, 700, 701, 702, 703, 7.1, 7.11, 7.2, 7.3, 7.31, 7.4, 7.5, 710, 711, 720, 730, 731, 740, 750, AS, Java, ABAP, Backup, Restore, Backup/Restore, Restoring, Export, Exporting, Import, Importing, Dual Stack, Dual-Stack, Split, Splitting, NFS, Network File System , KBA , BC-INS-SWPM , Installation with Software Provisioning Manager , BC-INS-MIG , OS/DB Migrations with SWPM and DB refresh , BC-INS-DSS , Dual-Stack Split Tool , Problem

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