SAP Knowledge Base Article - Public

2459341 - User has not created a password yet - Onboarding 1.0


  • User not able to log in
  • Unable to change or reset the user's password in onboarding.
  • Tried changing password in Security > Users and under My Profile
  • Corporate rep cannot sign their portion of the document
  • User has not created a password yet.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

  1. In Security.
  2. User.
  3. When trying to reset a user's password, an error message appears as below:

Password reset.png


The message is an expected behavior if the user is not onboarded in SAP SuccessFactors Onboarding 1.0 and manually created via Security or User/Delta Sync. In a nutshell, the user does not have an Onboarding activity record and did not enter his/her password via welcome email.


For Live Customers

Before asking for a password reset via SAP Product Support, if you still remember the default password set when your Onboarding is implemented you may use it to change the password via My Profile in Onboarding.

You may need to ask assistance from SAP Product Support to assign a password to the affected user in SAP for Me via SAP Expert Chat or Support case. In addition, follow the template when creating an case and provide the needed information below.

  • Subject: KBA 2459341 - User has not created a password yet.
  • Component: LOD-SF-OBD-SCR

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected User
    • [Insert user's name]
    • [Insert user's LoginID/UserID]
    • [Insert user's E-Mail]
    • [Insert screenshot of the issue]
  1. Permission to send the affected user an email with password credentials
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration


SF, On boarding, ONB, OBD, Onboarding 1.0 , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Onboarding all versions