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SAP Knowledge Base Article - PreviewSymptom
Software Update Manager (SUM) fails in the step SET-SAPJVM-HOME with the below error: (Logfile: <Path to SUM>/SUM/sdt/log/SUM/SET-SAPJVM-HOME_XX.LOG)
Apr 11, 2017 1:15:55 PM [Error ]: The following problem has occurred during step execution: java.lang.NullPointerException: while trying to get the length of a null array loaded from local variable 'files'.
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Environment
SWITCH Upgrade with SUM for NW 7.0x to NW 7.3 and above
Keywords
set-sapjvm-home, dir_ct_sapjvm, sapjvm_version, dir_sapjvm, java.lang.NullPointerException, files , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem
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