2459362 - Error Message: External Fulfillment Requested But Third-party Processing Not Scoped

You are trying to maintain a Reason for Rejection for a line item in a sales order and the following error is displayed: External fulfillment requested but third-party processing not scoped.

1. Go to the Sales Orders work center.
2. Go to the Sales Orders view.
3. Open sales order ABC (ABC represents the ID of the sales order).
4. Click on View All.
5. Navigate to Items tab.
6. Select the line item XX and enter a Reason for Rejection in the Item Details (XX represents the line item number)
7. The following error is dipslayed: External fulfillment requested but third-party processing not scoped.

The Delivery Rule maintained for item XX is Multiple Delivery.

1. Go to the Sales Orders work center.
2. Go to the Sales Orders view.
3. Open sales order ABC (ABC represents the ID of the sales order).
4. Click on View All.
5. Navigate to Items tab.
6. Select the line item XX.
7. Under the Item Details section, change the Delivery Rule to Single Deliveries.
8. Enter the Reason for Rejection.

The change will lead you able to enter the Reason for Rejection and save the document.

The status will change from Open to Completed.

KBA , AP-SLO , Sales Order Processing , How To