Symptom
Customer seeing this error in their mail server logs :"The domain XXXXXXXX.com has published an SPF policy, however, an error occurred while the receiving mail server tried to evaluate the policy:Included domain 'prodmail012a.successfactors.eu' has no applicable sender policy"
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
The DNS TXT records contains the following clause: " include:prodmail012a.successfactors.eu include:prodmail012b.successfactors.eu "
Cause
We do not have TXT record for prodmail012a.successfactors.eu and prodmail012b.successfactors.eu in our DNS, they are A records instead.
Resolution
Customer can update their DNS TXT record and replace following clauses:
" include:prodmail012a.successfactors.eu include:prodmail012b.successfactors.eu "
-
into
: " include:_spf-[dc#].sapsf.eu " and try sending emails again.
NOTE: [DC#] is the data center number; ex: dc55 or dc12
See Also
Keywords
SPF, prodmail, Email notification, DNS , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem