Symptom
- Error message occurred while searching for a User in "People Search" toolbar.
- Unable to search for a User.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Navigate to Admin Center
- Search for any User
- Receive Application Error: errorId=685b3bd5-b352-4e39-ab4b-d26f69943ba0, timestamp=2017-04-18T00:44:58.009+1000
Actual SPLUNK error:
While trying to invoke the method com.successfactors.genericobject.bean.model.impl.GOObjectDefinition.isRBPSecured() of a null object loaded from field com.successfactors.jdmng.permission.JDMNGPermissionHandler.jdmngGOObjectDefinition of an object loaded from local variable 'this'
Cause
- Navigate to Admin Tools > Object Definition
- The system is unable to find the object definitions for 'Job Profile (JobProfile)' and 'Competency (CompetencyEntity)'
Resolution
- In provisioning > Navigate to 'Company Settings'
- Disable and then Re-Enable the 'JDM v2.0/Skills Management' feature
If you do not have provisioning access, please contact support or your Provisioning partner to complete the first two steps.
- Log into Company Instance > Navigate to Admin Tools > Configure Object Definitions > Select 'Object Definition'
- Select 'Job Profile' > Result: It loads Successfully
- Select 'Competency' > Result: It loads Successfully
- Navigate to Admin Center
- Perform a search for any active user in the system
- Result: Your search is now successful
Keywords
ECT-72258, Object Definition, JobProfile, CompetencyEntity, JDMNGPermissionHandler.jdmngGOObjectDefinition, while trying to invoke the method com.successfactors.genericobject.bean.model.impl.GOObjectDefinition.isRBPSecured() of a null object loaded from field com.successfactors.jdmng.permission.JDMNGPermissionHandler.jdmngGOObjectDefinition of an object loaded from local variable 'this' , KBA , LOD-SF-EC-FOO , Foundation Objects (Organisation, Pay and Job Structures) , LOD-SF-EC , Employee Central , LOD-SF-EP , People Profile , LOD-SF-TIH-JPB , Job Profile Builder , Problem