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SAP Knowledge Base Article - PreviewSymptom
You are configuring the E-Mail Settings for SAP Contact Center in the System Configurator, but the "IP Address" field is not allowing you to enter a DNS name like Office365.com or office.outook365.com as seen in below:
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, imaplib.error, EXC, login, DNS, 365, Office, Outlook, External IMAP, Email Server , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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