Symptom
You try to hire an employee in "Manage Pending Hires" who comes from OnBoarding and you detect one/some of the following problems:
- There is missing data that already exists in the employee such as account number or payment type
- You receive an error when you select a main payment type or when you do not enter the account number
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Employee Central
- Payment Information
Cause
Not all data in the already existing entry in the system is being propagated to the "Manage Pending Hires".
Resolution
As a workaround please:
- Do not enter payment information data, do this by deleting the block with the trash button.
- Enter payment information data later when the user is already hired.
This way you avoid the error and can hire the employee normally.
See Also
2633574 - Application Error when trying to approve a Hire/Rehire Workflow
2568012 - Error when Hiring Employee from Manage Pending Hires Onboarding - Payment Information Error Messages
Keywords
payment information, manage pending hires, missing data, on Boarding, MPH , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem