2460466 - Background colors from Matrix Grid placements are not printed

Symptom

When printing the Matrix Grid Report, directly on its page or through People Profile - Matrix Grid graph from the "Overview" and "Historical Matrix Grid Placement" portlets - the background colors for the placements are not printed when using Firefox or Internet Explorer.

Environment

SAP SuccessFactors Succession Management
SAP SuccessFactors Employee Profile

Cause

The Matrix Grid graph from the Matrix Grid Report page, and from the "Overview" and "Historical Matrix Grid Placement" sections on People Profile are created using a DIV HTML element and background colors for the styling. However, by default, browsers do not print background colors. For browsers such as Internet Explorer and Firefox, it is not possible to automatically force the printing of background colors for a given element.

Resolution

To be able to print the Matrix Grid graph, the user needs to enable printing of background colors for Internet Explorer and Firefox before printing the Matrix Grid Report and the portlets on People Profile. You can follow below steps to enable the printing of background colors, in each browser:

Mozilla Firefox

On the browser tools bar, click on File > Page Setup;
On the "Format & Options" tab, enable the option "Print Background (colors & images)";
Click Ok.

Internet Explorer

On the browser tools bar, click on File > Page Setup;
Enable the option "Print Background Colors and Images";
Click Ok.

As a possible workaround, the user can also use the "Save as PDF" option and then print the Matrix Grid Report directly from the PDF reader tool.

Keywords

Matrix Grid Report Performance-Potential, perf-pot, how vs. what, 9box, 9-box, 9-block, overview, matrix1placement, Historical Placement, portlet block, People Profile, print, printing, Internet Explorer, IE, Mozilla Firefox, Excel , KBA , LOD-SF-SCM-MXG , Matrix Grid Reports (9 Box) , Problem

Product

SAP SuccessFactors Succession & Development all versions