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2460549 - SmartEdit doesn't open in a multi-tier environment - SAP Commerce

Symptom

When opening smart edit in a multi-tier environment (Apache server in front of SAP Commerce server), accessing through the web (Apache) server, browser renders a blank page, only working by bypassing the (Apache) server. Following exception is thrown in the application's logs:

  •  [RestHandlerExceptionResolver] Translating exception [org.springframework.web.client.ResourceAccessException]: I/O error on GET request for "https://admin.hcelab.com:443/smarteditwebservices/v1/configurations": Connection timed out; nested exception is java.net.ConnectException: Connection timed out
  • INFO   | jvm 1    | main    | 2017/02/14 19:50:59.694 | �[m�[1;31mERROR [ajp-bio-8010-exec-1] [10.16.101.62] [RestHandlerExceptionResolver] org.springframework.web.client.ResourceAccessException: I/O error on GET request for "https://admin.hcelab.com:443/smarteditwebservices/v1/configurations": Connection timed out; nested exception is java.net.ConnectException: Connection timed out


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Environment

  • SAP Commerce version 6.X
  • SAP Commerce Cloud version 6.X

Keywords

Apache, smartedit, smart edit, configuration, smarteditwebservices, hostname, Connection timed out, ccv2, hybris , KBA , CEC-SCC-COM-SEDIT , SmartEdit , Bug Filed

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