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SAP Knowledge Base Article - PreviewSymptom
User ABC (ABC represents the User ID) opens the Unassociated E-mail 123 (123 represents the Unassociated E-mail ID) and, in a parallel section, user XYZ also open the Unassociated E-mail 123 and both of them press Actions > Convert to new ticket and you've noticed that the system create 2 Tickets, even though once a Ticket is converted from an Unassociated E-mail the Unassociated E-mail is not available anymore in the system.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Unassociated Email, Duplicated Ticket , KBA , LOD-CRM-SC-EML , Email , How To
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