SAP Knowledge Base Article - Public

2460821 - How to enable UserName sort in the user search results - LMS

Symptom

Sometimes Customers won't be able to sort UserName in the user search results. The UserName option will be gradeout and not allow admins to sort by UserName as shown below.

  Username Sort.PNG

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Cause

This issue will be caused due to missing sort property in the user search selector configurations.

Resolution

Add the below property in the user selectors using below Navigation steps.

  1. System Admin >
  2. Configurations >
  3. Search Selectors >
  4. User
  5. Add the below configuration to enable UserName sort in the user search results: searchResultColumns.studentName.orderbyOptionRef=By student
  6. Apply changes.

Keywords

UserName sort , UserName , User search, search selector. , KBA , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions