Symptom
Sometimes Customers won't be able to sort UserName in the user search results. The UserName option will be gradeout and not allow admins to sort by UserName as shown below.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Cause
This issue will be caused due to missing sort property in the user search selector configurations.
Resolution
Add the below property in the user selectors using below Navigation steps.
- System Admin >
- Configurations >
- Search Selectors >
- User
- Add the below configuration to enable UserName sort in the user search results: searchResultColumns.studentName.orderbyOptionRef=By student
- Apply changes.
Keywords
UserName sort , UserName , User search, search selector. , KBA , LOD-SF-LMS , Learning Management System , How To