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SAP Knowledge Base Article - PreviewSymptom
- Dispatcher has no ability to set priority
- Incident created from Inbound E-Mail Inbox
- No entries created in table AISLAIDX_CLOCK
- No sla values set when incident created from inbound email
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Environment
- SAP Solution Manager 7.1 SP10 and higher
Product
SAP Solution Manager 7.1 ; SAP Solution Manager 7.2
Keywords
Sla, priority, inbound email, inbound, email, inbox , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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