SAP Knowledge Base Article - Public

2461542 - How to trigger surveys for classes?

Symptom

How to trigger surveys for classes?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Resolution

There are two ways to trigger the surveys.

Basic requirements for a survey to be triggered:

  1. The survey is active and published >
  2. the survey is associated with the item >
  3. the completion status granted to the user is configured to assign surveys >
  4. In case of a follow-up survey, Course Feedback and Follow-Up Surveys Email Notification automatic process is scheduled and running.

The survey can be associated to the item by accessing this entity and going to the survey tab.

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Method 1:

  • When a Learning admin/Learning instructor records learning for the users.

Method 2:

  • A Learning admin can initiate the survey assignment by clicking "Initiate Surveys" from the "Actions" section of the class.
  • Please note, it only works before the completion has been granted.

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Note: The survey is tied to the item itself, therefore it is not possible to trigger the survey based on the segments within a class. It is triggered by the completion of the item, or it can be assigned as a content object of the item as a "pre-test" (see the SAP Help Portal Adding Pre-Tests and Post-Tests to a Learning Item section for more information).

See Also

Learning Items Evaluations in SAP SuccessFactors Learning

Keywords

learning, lms, user, survey, evaluation, level, 1, 3, follow, up, follow-up, trigger, initiate, assign, item, class , KBA , LOD-SF-LMS-EVA , Surveys , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-SCH , Class - Scheduled Offerings , LOD-SF-LMS-NOT , Notifications , How To

Product

SAP SuccessFactors Learning all versions