Symptom
When opening a Performance Form, the Cancel and Save and Close buttons are not present.
Environment
SAP SuccessFactors Performance Management
Reproducing the Issue
- Navigate to Performance form
- Scroll to the bottom and notice the Cancel and Save and Close buttons are not present
Cause
- Form is in the En Route folder
- The "Version 10 UI switch" is not enabled in Provisioning
- HTML configuration in the Form Template XML
Resolution
Form is in the En Route folder
- Route the form to the user's Inbox and the buttons will appear
The "Version 10 UI switch" is not enabled in Provisioning
- Please create a ticket with Product Support to enable the Version 10 UI switch in Provisioning
HTML configuration in the Form Template XML
- Reach out to a partner to review the form template XML. You can locate a partner through 2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud].
See Also
Keywords
success factors, SF, PM, PMGM, missing buttons, can't see buttons, buttons disappeared, absent buttons , KBA , LOD-SF-PM-FRM , Forms & Templates , Problem
Product
SAP SuccessFactors HCM Suite all versions